WATI Integration Services

WATI integration starts at just ₹7,999 (~$199 / AED 999) for basic order update messages on a single platform with 5-7 approved templates. Pro tier at ₹35,000-₹75,000 includes abandoned cart recovery, broadcast API, lead capture chatbot, and multi-platform CRM/store sync. Enterprise integrations with AI chatbots, multi-brand management, and custom analytics are quoted custom — typically ₹1.2L-3L. We share fixed-price quotes within 24 hours of discovery.

Standard WATI integration takes 4-5 working days end-to-end, including template approval (24-48 hours from Meta) and end-to-end testing. Pro tier with abandoned cart, broadcast, and chatbot takes 8-10 days. Enterprise integrations with AI chatbots and multi-brand orchestration take 15-25 days. We share a day-by-day timeline upfront and never miss the date.

Yes. Meta rejects roughly 40% of WhatsApp templates on first submission for Indian businesses, usually because of overly promotional language, missing variables, or wrong category (transactional vs marketing). We write templates following Meta-approved patterns to avoid those rejections. If something does get rejected, we revise and resubmit at no extra cost.

Yes, all three. For Shopify, we use WATI's native Shopify integration plus custom webhooks for advanced flows (custom abandoned cart timing, post-purchase upsell, etc.). For WooCommerce, we integrate via webhooks and the WATI API. For custom stores (Next.js, Laravel, custom Node.js), we wire up the WATI Outbound API directly with proper webhook handling for inbound messages and delivery status.

Yes. We build AI-powered chatbots using OpenAI GPT-4 or Anthropic Claude as the brain, with WATI as the WhatsApp delivery layer. The chatbot can answer FAQ-style questions from your knowledge base, capture and qualify leads, hand off to human agents when needed, and learn from conversations. AI chatbot integrations typically take 12-18 days and cost ₹1L-2.5L depending on knowledge base size and routing complexity.

Yes — when done right. We build proper double opt-in flows (user actively confirms they want to receive marketing WhatsApp messages), store consent timestamps and source, provide a one-click opt-out via "STOP" keyword and unsubscribe link, and segment marketing-eligible vs transactional-only contacts. This keeps you compliant with India DPDP Act, EU GDPR, UAE PDPL, and Saudi PDPL — and avoids Meta account suspension.

Yes. Standard abandoned cart sequence: message 1 at 1 hour after abandon (gentle reminder + product image), message 2 at 6 hours (10% discount or free shipping nudge), message 3 at 24 hours (last chance + scarcity). How many carts come back depends on your traffic, offer and timing, so recovered orders are tracked from launch day.

WATI charges you separately for the platform subscription (Growth ₹2,999, Pro ₹6,499, Business ₹18,499 a month on monthly billing, or ₹2,199, ₹4,899 and ₹14,799 billed yearly, checked 29 October 2026) plus per-message charges from its rate card (₹1.0357 per marketing and ₹0.1495 per utility message to India, Meta's charge included), which vary by country and by category (marketing, utility, authentication). Meta has billed per delivered message since 1 July 2025, and from 1 October 2026 its non-template pricing page says utility templates sent inside the 24-hour window are charged at the utility rate, and so are service replies once a business number has used its 1,000 free service messages for the month. Messages inside a free entry point window, opened by a Click to WhatsApp ad and open for up to 7 days, stay free of Meta's charge. We help you optimise: use utility templates where they fit (they cost less than marketing), batch broadcasts sensibly, and use Click to WhatsApp ads where they suit your funnel.

Yes, all four. The integration covers: contact sync (CRM ↔ WATI), conversation logging in CRM activity timeline, lead status auto-update based on WhatsApp engagement, broadcast campaigns triggered from CRM segments, and inbound message routing to the correct sales rep based on contact ownership in CRM. CRM sync typically adds 2-3 days to the timeline.

Suspensions usually happen due to high block rate, low-quality rating, or policy violations. We set up a quality monitoring dashboard that alerts you before suspension risk. If suspension does happen, we help with appeal submission, provide guidance on cleaning up your contact list, and (if needed) help provision a new WhatsApp Business API number. Prevention is built into how we set up the account from day 1.