CRM Development in
Dubai

Off-the-shelf CRMs charge AED 50-300 per user per month. For a 20-person sales team, that is AED 12,000-72,000 per year — and you still cannot customize workflows beyond what the platform allows. A custom CRM costs AED 25,000-150,000 one-time with no per-user limits, no monthly fees, 100% data ownership, and a system built exactly around your sales process. For growing UAE businesses, custom CRM pays for itself within 8-14 months.

We integrate the official WhatsApp Business API directly into your CRM dashboard. Your sales team can send template messages, receive and respond to leads, view full conversation history, trigger automated follow-up sequences, and send bulk campaign messages — all without switching apps. Lead messages from WhatsApp automatically create CRM contacts with conversation context, so no lead falls through the cracks.

A standard CRM includes lead capture from web forms, WhatsApp, and phone calls; visual pipeline management with drag-and-drop deal stages; automated follow-up reminders and task assignments; customer communication history across all channels; sales reports with revenue forecasting; team performance dashboards; and role-based access control. Advanced modules include email campaign automation, mobile app for field teams, quotation generation, and integration with accounting software.

A core CRM with lead management, pipeline, and reporting takes 6-8 weeks. A full-featured CRM with mobile app, WhatsApp integration, email automation, and third-party integrations takes 12-16 weeks. We deliver in phases — your team starts using core features within 4 weeks while we build advanced modules. Data migration from your existing CRM or spreadsheets is included in the timeline.

Dubai businesses must comply with UAE data protection laws (Federal Decree-Law No. 45 of 2021), TDRA telecommunications regulations, and sector-specific rules — DTCM licensing for tourism portals, RERA guidelines for real estate listings, and DFSA standards for fintech applications. We build compliance into every project from day one.

Critical. Dubai's population is over 85% expatriate, spanning Arabic, English, Hindi, Urdu, and Tagalog speakers. At minimum, your website needs English and Arabic (with proper RTL layout). E-commerce stores targeting the broader GCC benefit from adding Hindi and Urdu as well. We implement full RTL support and language switching as standard.

At minimum: Visa, Mastercard, Apple Pay, Samsung Pay, and Cash on Delivery (still 25-30% of orders in the UAE). For higher conversions, add Tabby and Tamara for buy-now-pay-later, which can boost checkout rates by 20-30%. We integrate all major UAE payment gateways including Network International, Telr, and PayTabs.