We always require a signed agreement and deposit before beginning new projects. We do not issue refunds after the designs have been approved by a client. The client is responsible for understanding this prior to purchasing any service from Codingclave Development LLP. We only make exceptions to this rule when the design obviously fails to meet the stated requirements of the client, in which case we usually refund a portion of the initial deposit based on the time we have invested in the project, and by mutual agreement. We do not under any circumstances issue refunds for our coding/programming services. This is non-refundable since it is not returnable.